If you are concerned that your gift card may expire whilst our sites are temporarily closed, we can extend the expiry date for you. Here’s how...
Check the balance and expiry date of your card or digital code here.
Don't worry, if your card has expired, we can extend the date for you. Just email us your gift card or digital code number to email@example.com
If you are concerned that your card will expire whilst we are in this period of temporary closure, please wait until the date has passed and then send us an email with your gift card or digital card number to firstname.lastname@example.org. Please rest assured your balance will not be lost.
We can’t wait to see you soon.
Where can I buy Ember Inns gift cards?
Ember Inns gift cards are available to purchase online. If you order online, you can choose whether your gift card is received by email or text message (e-gift).
You can also buy plastic gift cards from any of our pubs. Just pop into your nearest Ember Inn and speak to a team member.
Where can I spend Ember Inns gift cards?
Ember Inns gift cards (whether plastic, email or text message) are valid at any Ember Inns in the UK as well as any other Mitchells & Butlers venue. You can search all available venues here.
In what amounts are your gift cards available?
You can credit our gift cards with any denomination of £5, up to the total value of £250 each.
For how long are they valid?
Our gift cards are valid for 12 months from the date of purchase.
Who can I send an email or text message e-gift to?
Email e-gifts can be sent to anyone with a valid UK email address. Text message e-gifts can be sent to anyone with a UK mobile number starting with 07.
When I order an email or text message e-gift for a friend, how will I know it has been sent?
After you've made payment you should receive an email detailing your order and confirming the delivery of your e-gift.
What if the e-gift, sent by email or text message, is not received?
Get in touch with our team with your details and they'll respond to your query as soon as possible.
How do I spend an e-gift card received by email or text message?
Just show the email (either on your smartphone or as a print-out) or text message to your server, who will then redeem it for you.
Do I have to spend all the money on my gift card in one go?
Not at all. If there is any remaining balance on your gift card, feel free to come back and spend it before the expiry date.
Where can I find out what the remaining balance is on my gift card?
Click on the 'Check my balance' link on the bottom of our gift cards page and follow the simple instructions.
Every time you redeem an e-gift received via email or text message, you should receive an automatic message telling you what you have left to spend.
Can I order large quantities of Ember Inns gift cards?
Certainly. Simply call the gift card team on 0121 498 7098 - the line's open from 10am to 4pm Monday to Friday.
I have an issue with my gift card, but I can't find the answer here.
Get in touch with our team, who should be able to help you with any further queries.
Wireless internet, or WiFi for short, lets smartphones, tablets, laptops, cameras and all other WiFi-enabled devices connect to the internet using radio waves (via a router).
When using a WiFi hotspot, your device needs to have its WiFi capability switched on (it should be somewhere under 'settings' or 'connections'), and you need to be in range of the hotspot.
Here at Ember Inns we’ve installed free O2 Wifi at every one of our pub restaurants, making each of them an 'O2 Wifi hotspot'. Unlike many other kinds of WiFi hotspots, O2 Wifi is free - no hidden charges or nasty surprises, just free, fast and easy internet access. And it’s available to everyone, whether or not you’re an O2 customer. You can sign up for O2 Wifi at any of its hotspots.
Once registered, your WiFi-enabled devices will be connected automatically every time you visit an O2 Wifi hotspot. You don’t need any passwords or usernames to connect, and using the service won’t eat into your mobile data allowance.
It’s simple. Just register your details the first time you access our free service (unless you’ve already done so at another O2 Wifi hotspot). You’ll only need to do this once and you can enter up to five devices. Once signed up, your smartphone, tablet, laptop or whatever WiFi-enabled device you’ve registered will connect automatically every time you drop by an Ember Inn (or other O2 hotspot).
It’s easy to get online using our free WiFi:
Just click the 'No mobile coverage' link at the bottom of the page and follow the registration process. You’ll be given two hours of free usage to tide you over until you can access your SMS. But you will need to fully register (with the code you’ve been sent) on your next visit to a Ember Inn or another venue with O2 Wifi.
The strength of O2 Wifi depends on things like how far you are from the access point (although if you’re inside the venue, that shouldn’t be a problem). Or how many people are trying to connect to the same hotspot at the same time. Also, some gadgets connect to WiFi quicker than others.
You’ll find additional info at o2wifi.co.uk. Alternatively, call O2 Wifi’s customer support line on 0844 4632626, which is open 8am-9pm from Monday to Friday, 8am-8pm on Saturdays and 8am-6pm on Sundays.
A number of reasons. One, security - it helps us protect you from nasty viruses and fraud. Two, legally we need to ask people to register some information about themselves before using the service (to comply with European Data Retention directives). This information may be made available to authorities as required, but we won’t share your details with any third party companies.
Three, it’s simpler. Registering means you don’t have to log in when you visit an Ember Inn or any other O2 Wifi hotspot. You’ll also get the opportunity to opt in for news and offers from Ember Inns.
The terms and conditions for using our free WiFi internet service can be found on the landing page when you connect to the O2 Wifi hotspot at an Ember Inn.
O2 Wifi’s wireless network is one of the most secure public access networks. When using it you’ll see a personalised welcome page with your name displayed - so when you enter an O2 Wifi hotspot, you’ll know that it’s genuine.
However, your device will be connected to a public network and, as such, may still be vulnerable. O2 Wifi offers the following tips and precautions to help you to protect your personal data: